Delivery & Returns

*Important message regarding Royal Mail Strikes*

We have a quick update about Royal Mail services and how this could potentially affect our customers. We strive to do our best to keep you all in the loop to avoid problems further down the line.

The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take strike action on the following dates:

Friday 30th September
Saturday 1st October 

. We’re sorry this strike action is likely to cause you some disruption. Royal Mail will be working to get their services back to normal as quickly as possible.

Royal Mail has promised they will do what they can to keep services running, but significant disruption to services is expected on the dates when strike action is taking place. 


At Market Cross Jewellers we offer a range of delivery options designed to meet your needs:

Standard "Tracked 24" Delivery – £4.00

Royal Mail Tracked 24 delivery aims to deliver your product/s within 1 working day. Unlike Royal Mail's Next Day Delivery, this is not a guaranteed next day delivery service.

You can have your order delivered to any address in the UK by Royal Mail Tracked 24 delivery if your order comes to under £100. Tracked 24 delivery orders must be signed for.

Tracked 24 delivery is £4.00 for orders under £100. Orders of £100 or more will automatically be upgraded to Next Day delivery for free.

Orders placed Monday to Thursday should arrive in 1 – 3 working days.
Orders placed on Friday or at the weekend should arrive within 2 - 4 working days.
Delivery: 9am - 5pm.

Please note: delivery lead times are extended over public holidays.

Next Day delivery - £6 (Free on orders over £100.00)

You can have your order delivered by Next Day delivery to any address in the UK. Your order will be delivered by Royal Mail and will need to be signed for. Our Next Day service delivers on Saturdays for an extra charge of £1.00

Next Day delivery costs £6 for orders under £99.99 and is free on orders of £100 or more.

Orders placed before 1pm Monday to Thursday will arrive the next day.
Orders placed after 1pm Monday to Thursday arrive within 2 working days.
Orders placed after 1pm on Friday or anytime at the weekend will arrive on the following Tuesday.
Delivery: 8am - 1pm.

Please note:
delivery lead times are extended over public holidays.

Delivery to store - Free
You can have your order sent to any of our Market Cross Jewellers Stores. For security purposes, the person who placed the order must collect it from the store and must take along the payment card used to pay for the order, together with the order number. If your order is a gift for someone else, they cannot collect the order. Your order must be collected from the store within 35 days.

Delivery to store is free on all orders. Your order will be ready for collection between 4 to 8 working days. We will email you when your order has been processed. We will email you again when your order has been despatched and will be ready for collection.

International Shipping- £15 

For international shipping there will be a charge of £15 on all orders less than £150. All orders of £150 or more receive free shipping. Please allow 7-10 working days for international delivery.

Delivery charges
Our UK delivery charges are based on the total value of your order.

Delivery option

Order value


Under £100

£100 or more




Upgraded free to Next Day delivery


Next Day




Delivery to store




Below is a guideline to the delivery lead times for all delivery options.

Please note: delivery lead times are extended over public holidays.

Order placed

Tracked 24
(9am - 5pm)

Next Day
(8am - 6pm)

Before 1pm Monday to Thursday

2-3 Working days

Next day

After 1pm Monday to Wednesday

2-3 Working days

2 days

After 1pm on Thursday

2-3 Working days


Before 1pm on Friday

2-4 Working days


After 1pm on Friday

2-4 Working days


Anytime at the weekend

2-3 Working days


Free delivery

We offer free Next Day delivery in the UK on orders of £100 or more.

We offer free delivery on all international shipping for orders over £150.

Delivery to a Market Cross Jewellers store is free.

To qualify for free next day delivery, the total amount of the products purchased after any discount voucher is applied must be over £100



If you wish to return an item, you must return the item within 14 days of its receipt and include a completed copy of the downloadable Returns Form (Below link). ALL ITEMS MUST BE RETURNED IN THE SAME CONDITION THAT THEY WERE SHIPPED OR NO REFUND/ EXCHANGE WILL BE ISSUED.

Due to Health & Hygiene Regulations we are UNABLE to take any returns or exchanges for Earrings!

    Please return items to our Middlesbrough store at the address below:


60 Linthorpe Road