Order Online - Collect In-Store

Terms & Conditions

1) Use of the websiteIt is strongly recommended that you read these Terms and Conditions prior to making an order. By placing an order we will assume that you have read, and fully understood them. If you have any queries please email us, or call us, on 01642 245112. In the following Terms and Conditions: ‘’we ‘’ and ‘’us’’ refers to Market Cross Jewellers. ‘’You ‘’ refers to the person using the website.

By using the website you are confirming that you are 16 years old or over, or if you are under 16 then you are using it with the consent of a parent or guardian.

2) Access to the website
We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features or services. We will attempt to minimise the frequency and duration of any such suspension or restrictions. We are not liable if the website is unavailable for any period of time.
We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning.
We cannot guarantee the website is free from computer viruses. It is your responsibility to take precautions in this respect.

3) Customer Conduct
 You must not use our website in any way that causes, or is likely to cause access to be interrupted, damaged or impaired in any way.
You understand it is you, and not us, who are responsible for all electronic communications and consent sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity.

4) Placing your order
After placing an order online we will email you confirming your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.
When we despatch your order we will send you a despatch confirmation email to the email address provided. This email marks our formal acceptance of your order and our obligation to complete the contract.
Orders placed before 13:00 will be dispatched the same day subject to stock availability and security checks.
We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed, This may be done for example if:
i) Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.
ii) There is an error on the website regarding the price or description of a product.
iii) The items ordered are no longer in stock or available
iv) We tried contacting you regarding your order and have not heard back from you within a reasonable period of time

If the items you have ordered are unavailable we will notify you as soon as possible.
By placing an order with us you are confirming all the information you have provided is true and accurate and that you are authorised to use the card on which payment was made.

5) Our Products

All products are subject to availability which is subject to change.
All colours are reproduced as accurately as the electronic process allows.
We try to ensure our website is as accurate as possible, however, we cannot be held responsible for any inaccuracies or error beyond our control.

6) Pricing and Payment
All prices include VAT at the prevailing rate.
Where applicable delivery charges will be added to the total price of the goods.
Prices are subject to change without notice.
The price you pay is the price of the goods shown at the time you place your order, including any additional delivery costs if applicable.

7) Cancelling an order placed
If, after placing, you wish to cancel your order you can do so any time prior to it being dispatched.
If you do want to cancel an Order you will need to contact us as soon as possible via phone on 01642 245112. You will need to quote your order number and confirm your name and address.
If your order has already been dispatched before you contact us then you will be unable to cancel it and will have to return it for a refund ( see our Returns Policy for details)

8) Delivery

We will endeavor to meet any given date for delivery, however, we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery we shall inform you via email or phone as soon as possible.
Once dispatched all orders are fully insured by Royal Mail or ourselves until they have been delivered and signed for.
As soon as your order has been delivered, or confirmed as having been delivered by Royal Mail, then you will be responsible for them. All orders must be signed for upon receipt.

9) Returns

If you wish to return an item, you must return the item within 14 days of its receipt and include a completed copy of the downloadable Returns Form. All items for return MUST be sent back to the website address, these exchanges/ refunds CANNOT be issued by any of our stores. 

10) Liability
We cannot accept responsibility for any loss or damage experienced as a result of our website, or the goods and services supplied by it, except required by law.
We are still liable for:
i) Loss, damage, death, or personal injury resulting from our negligence.
ii) The quality of the products and services we provide
iii) Fraudulent misrepresentation

11) General Information
We reserve the right to change the Terms and Conditions occasionally. If this happens we will inform you by posting the updated Terms and Conditions on the website.
These Terms and Conditions are governed exclusively by English law. If any part of the Terms and Conditions is found to be invalid by law, the rest of the Terms and Conditions will remain valid and in operation.

12) Promotional  Voucher Codes

We reserve the right to suspend or cancel a promotion at any given time without notice.
The discount vouchers cannot be used in conjunction with any other offer or promotion.
Only one promotional voucher can be used per order
Promotional voucher redeemable value is £0.0000000001
The usual website Terms and Conditions still apply to all orders
Promotional vouchers are not redeemable in our shops

13) Competition Terms and Conditions
-No purchase necessary
- Entries accepted via Facebook and Twitter
- No cash or alternative prize will be offered
- No employees, employees’ family or representatives of Market Cross Jewellers may enter
- Open to UK residents only

14) Discount Code Exclusions

Any discount code issued for our website cannot be used in conjunction with any other offer or discount. Discount codes cannot be used in conjunction with online finance on any products, we reserve the right to cancel any order placed which has managed to have a discount code applied it.

Below is a list of excluded brands from discount codes:-

  • Omega
  • Links of London
  • Pre-owned Rolex
  • Oris
  • Gucci Watches
  • Breitling
  • Thomas Sabo
  • Nomination

Long distance selling regulation & the return of unwanted items.

Because of the long distance selling regulation we are obligated to allow 14 days to return an online order made through our website - The unwanted item can be returned up to 14 days after the initial date of purchase and qualifies for a refund of the price of the item at the time of sale ( no postage costs will be refunded unless the item is found be defective ) and a refund will only be granted if the item is in the same pristine condition as when it was originally dispatched. ALL ITEMS MUST BE RETURNED IN THE SAME CONDITION THEY WERE SENT OUT OR NO REFUND/ EXCHANGE WILL BE ISSUED.


Vulnerable Persons Policy

We understand the importance for our customers to receive the appropriate information about the products and services that we offer to enable them to make an informed decision. Entering into a finance agreement with its imposed terms and conditions involves a long-term financial commitment, so it is vital that our customers fully understand their obligations. There are occasions when someone who, due to their personal circumstances, may be vulnerable and therefore especially susceptible to detriment. We therefore need to ensure that we consider the circumstances of each individual and during our dealings with them, tailor our approach, removing any barriers that restrict the customer from accessing our products and services and achieving a satisfactory outcome.

Recognising consumer vulnerability

We realise that a customer may be vulnerable or potentially vulnerable for various reasons and these may include mental or physical infirmity, age, credulity, addiction, a recent change in circumstances, new to finance commitments or a particular finance product, learning difficulties, illiteracy and/or where English is not the customer’s first language. The reason for the vulnerability could be permanent or a temporary situation.  Our staff are trained to ask our customers questions and to actively listen to responses. A customer may reveal information that suggests that they could be vulnerable (self-identification) or we may recognise certain behaviours which could indicate that a customer is potentially vulnerable.

What happens if a customer is identified as being vulnerable?

Being identified as being vulnerable does not preclude a customer from obtaining finance on our products. Due to the diversity of the factors that can contribute to the level of customer vulnerability, there will not be one approach that can be adopted to fit each circumstance. However, examples of how we may ensure that the customer receives a fair outcome could be the way that we communicate, asking more questions, taking more time to go over things, and/or make suggestions for another family member to be party to the conversations. The overriding principle in our dealings with vulnerable customers is that fair outcomes are achieved throughout the customer journey, and any barriers are removed to access our products and services.

We will always deal with our customers respectfully and with integrity.