Complaints Policy

In the unfortunate circumstance where you feel the need to submit a complaint regarding a product or products, service or event - we have two clear ways in which you can contact us to notify us of the event. One for online and one for in-store

  • For Online Complaints

    You can contact us via enquiries@marketcrossjewellers.com - this will then be forwarded straight to the company manager, who will respond promptly and directly to you.

  • For In-store Complaints

    You can visit the relevant store and ask to speak with the store manager. They will try their utmost to resolve the problem there and then. If the issue is still unresolved, you will then be informed to email your complaint to enquiries@marketcrossjewellers.com, where the issue will be forwarded to the company manager, and you will be replied to promptly and directly. 

We are also available via our main enquiries telephone number on 01642 245112. Our team can advise you in a helpful and friendly manner regarding the above procedures.