Finance information

At Market Cross Jewellers we have endeavoured to offer an excellent range of finance options to suit everyone's budget, whether you're looking for a pre-owned Rolex, Omega, Breitling or even something else, we're confident you'll find something. We've integrated a very easy-to-use finance builder that will allow you to build your perfect finance agreement without even leaving the page. You can choose your initial deposit and then select your repayment period (6 > 36 months). It will quickly calculate all the costs and tell you exactly how much your monthly repayments will be.

Subject to age and status, we offer finance on any full-priced products over £250 (after initial deposit), this includes individual items or multiple products. So for example, if the basket total was £350 and you wanted to pay a 50% deposit, this item would no longer be eligible for finance as the amount being borrowed is less than the £250 threshold.

We offer 0% APR finance on all products above the threshold, with the exception of our Pre-Owned ranges. Our pre-owned watches are only available with 15.9% APR representative as we buy these watches from the public and they are not sourced directly from the manufacturer.

To complete a finance agreement you will be taken away from our website and to the website of V12 Retail Finance, they provide the finance technology that allows us to offer credit online. Once you have completed your application, it will be processed normally within an hour during business hours and if any further information is required you will receive an email from either them or ourselves. Once you have been accepted, you will receive a link by email that will take you to the page where you can pay your initial deposit. Once this deposit has been paid and V12 Retail Finance is happy with the application, we will be able to dispatch your item. Not all products offered by Secure Trust Bank T/A V12 Retail Finance are regulated by the FCA.

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The registered address for V12 Finance 

V12 Retail Finance Limited

Yorke House

Arleston Way

Solihull

B90 4LH

(Please note, finance options are only available on full-priced goods. Any items currently on sale will be removed from any finance. Please contact us if you need to know anymore information on this.)

For Faulty Goods

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

If you have followed our Complaint's Policy and are still unhappy with the service you have received, you can take your complaint to the Financial Ombudsman Service. This includes if we do not respond within 8 weeks. 

All of our products, apart from clearly labelled pre-owned products, carry a minimum of a one-year manufacturer's warranty. Our pre-owned products carry a Market Cross Jewellers warranty of 12 months.

Our finance products are only available for individuals aged 18 and above.

Please note that we cannot dispatch items to any address other than that specified on the finance agreement itself.

Products purchased with finance are NOT available for Click & Collect/Collect in Store as they must be sent to the address specified on the finance agreement.

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Representative Example for 15.9% Interest-Bearing Finance Over 2 Years with 10% Deposit

Product Listed Price: £10,250.00

Deposit: £1025

Number of Repayments: 24

APR (Representative): 15.9%

Monthy Payment: £446.58

Final Monthly Payment: 446.58

Loan Amount: £9225

Annual Interest Rate: 8.09% fixed

Cost of Credit: £1,492.92

Amount Repayable: £10717.92