Returns & Exchanges
We want you to love every purchase. If something is not quite right, our returns process is straightforward and our team is on hand to help.
14
Day Returns
Items purchased at a discounted or sale price may be returned within 14 days of receipt, provided they are unworn and returned in their original condition with all packaging and documentation intact.
30
Day Returns
Full price purchases may be returned within 30 days of receipt. Items must be unworn, in their original condition, and accompanied by all original packaging, certificates, and documentation.
How it works
The Returns Process
Submit Your Return Request
Complete our simple online returns form with your order details, the item you wish to return, and your reason for doing so. The form takes just a couple of minutes.
We Will Be in Touch
A member of our returns team will contact you within one working day to confirm your request and provide everything you need to send your item back to us safely.
Send Your Item Back to Us
Package your item securely with all original packaging and documentation, and return it using a tracked and insured postal service of your choice. We recommend retaining your proof of postage.
Leave the Rest to Us
Once we receive your return, a dedicated member of our team will personally review your case and be in touch to bring things to a swift and satisfactory resolution.
Before you return
Conditions of Return
For a return to be accepted, items must be:
- Unworn and in the same condition as when received
- Returned with all original packaging, boxes, and cushions
- Accompanied by all certificates, warranty cards, and documentation
- Returned within the applicable timeframe for your item type
- Sent using a tracked and insured postal service
We are unable to accept returns on:
- Items that show any signs of wear or use
- Items that have been resized, engraved, or altered after purchase
- Bespoke, personalised, or special order items
- Items returned outside the applicable returns window
- Items without their original packaging or documentation
Not sure if your item qualifies? Please contact our team before submitting your return and we will be happy to advise you. You can reach us by phone, email, or via the WhatsApp button on this page.
Ready to return?
