Returns & Exchanges
We want you to love every purchase. If something is not quite right, our returns process is straightforward and our team is on hand to help.
14
Day Returns
All purchases may be returned within 14 days of receipt, provided they are unworn and returned in their original condition with all packaging, certificates, and documentation intact. This applies to both full price and sale items.
How it works
The Returns Process
Submit Your Return Request
Complete our simple online returns form with your order details, the item you wish to return, and your reason for doing so. The form takes just a couple of minutes.
We Will Be in Touch
A member of our returns team will contact you within one working day to confirm your request and provide everything you need to send your item back to us safely.
Send Your Item Back to Us
Package your item securely with all original packaging and documentation, and return it using a tracked and insured postal service of your choice. We recommend retaining your proof of postage.
Leave the Rest to Us
Once we receive your return, a dedicated member of our team will personally review your case and be in touch to bring things to a swift and satisfactory resolution.
Before you return
Conditions of Return
For a return to be accepted, items must be:
- Unworn and in the same condition as when received
- Returned with all original packaging, boxes, and cushions
- Accompanied by all certificates, warranty cards, and documentation
- Returned within 14 days of receipt
- Sent using a tracked and insured postal service
We are unable to accept returns on:
- Items that show any signs of wear or use
- Items that have been resized, engraved, or altered after purchase
- Bespoke, personalised, or special order items
- Items returned more than 14 days after receipt
- Items without their original packaging or documentation
Not sure if your item qualifies? Please contact our team before submitting your return and we will be happy to advise you. You can reach us by phone, email, or via the WhatsApp button on this page.
Changed your mind?
Cancel an Unshipped Order
If your order has not yet been shipped, you can withdraw it below. You will need your name and your web order reference number. Once submitted, you will receive an automatic confirmation email.
Ready to return?
